THE PLANNING THAT POS MALAYSIA BERHAD IMPLEMENTED IN THEIR COMPANY

 

Planning that have been implemented by Pos Malaysia Berhad.

Pos Malaysia Berhad implementing operational planning in their company. This is because Pos Malaysia has a courier service which is Pos Laju. So, the have to make day-to-day decision making to keep the company operation work properly and smoothly. Pos Malaysia use this type of planning to enduring timely and short lead time delivery. This is because as a courier services, it is important to maintain customers satisfaction. People always need to get their goods purchased online as fast as possible. So, Pos Laju provide the value to their customers by offering a fully integrated eCommerce logistics solution, leveraging on the eCommerce growth trajectory in Malaysia (Pos Malaysia Berhad, 2021). Pos Malaysia always controlled their Pos Laju courier service operations against the standards and rules which has been set by the government. This control process shows via the weekly and monthly report of Pos Laju courier service performance.

 

Other plans that Pos Malaysia Berhad implemented in their company:

1) Pos Malaysia planning to reinvent itself for the digital era, committed to revolutionizing and innovating operational processes. CEO of Pos Malaysia Berhad, Syed Md Najib Syed Md Noor believe that digitalisation is the way for Pos Malaysia to go ahead and transform the existing postal system (TheStarOnline, 2020).

2) Pos Malaysia aims to be more efficient, cost-effective, and relevant in order to future-proof its business by adopting digital solutions and automating relevant processes, enabling it to expand its Pos Laju courier capabilities (TheStarOnline, 2020).

3) Pos Malaysia has planning to launching its track-and-trace system to increase service quality (TheStarOnline, 2020).

4) Pos Malaysia make a soft-launch of its cashless payment capabilities via selected Pos Automated Machines allows for bills to be paid using several e-wallet services (TheStarOnline, 2020).

5) Pos Malaysia also has plans to deploy online data analytics capabilities. So, Pos Malaysia establish a system using the digital address, or geocoding, in an effort to improve the Pos Laju postal and courier services in Malaysia (TheStarOnline, 2020).

6) Through this system, each customer who use Pos Laju courier service would be identified through their own geocode, thus facilitating the delivery of packages. As a result, this will facilitate the search for recipients (consumer) and ensure that there are no delays in delivering the goods which have been sent to them (Pos Malaysia Berhad, 2021).

7) Pos Malaysia make the Postal Transformation Plan, that acting as a catalyst that connects urban and rural areas, to allowed hundreds of thousands of rural folks in Malaysia to receive mail and parcels at their doorstep or from pick-up points. This connectivity better positions them to take advantage of the opportunities that the digital era presents (Pos Malaysia Berhad, 2021).

References:

TheStarOnline (2020). Pos Malaysia’s transformative plan towards a booming digital economy. The Star Online. https://www.thestar.com.my/news/nation/2020/02/06/pos-malaysias-transformative-plan-towards-a-booming-digital-economy

Pos Malaysia Berhad (2021). Pos Laju - Pos Malaysia. Pos Laju Courier Service. https://www.pos.com.my/send/pos-laju.html