How Pos Laju Courier Service make the order processing process for their customers goods?
Poslaju's logistics process has its own operation flow. Staff will first collect the customer's package and charge the postage fee. The staff will make the initial data regarding the delivery information and weight after receiving the parcel. The data will be entered into the system, making it more accurate and efficient. Customers will be able to track their packages on the official website using the tracking number provided by the system. Before being sent to Poslaju's headquarters in Kuala Lumpur, the parcel will be carefully wrapped in a box. Poslaju will collect the parcels daily, and the dispatch staff will transfer all the parcels to the Poslaju HQ transit office. When the parcel arrives at the Poslaju headquarters, the staff will re-enter the data into the system. The parcel will then be sent to a sorting warehouse, where staff will sort it according to its destination. The parcel will be dispatched from the Poslaju headquarters and delivered to its destination. The parcel will be delivered by motorcycle or van by dispatch staff. Before giving the parcel to the recipient, the dispatch staff will confirm their identity. To confirm that the parcel is safe to deliver to them, the receiver must sign and write down their ic number (StuDocu, n.d.).
References
StuDocu (n.d.). Retrieved from https://www.studocu.com/my/document/sunway-university/operations-management/mandatory-assignments/pos-laju-operation-management/6664079/view
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