CHAPTER 9 QUIZ (KAHOOT!)

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CHAPTER 9 MIND MAP

 Mind Map for Chapter 9 - Physical Distribution and Warehouse Management

Download Link for Chapter 9 Mind Map PDF:

https://drive.google.com/file/d/1_5d9nLkOniim2VWHfXFUHmzziC1kqFuP/view?usp=sharing

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POS LAJU INFORMATION TECHNOLOGY

The IT solution that Pos Laju use to improve visibility and control of customers goods and information throughout supply chain. 

Track and trace system lifts veil on real-time data :

PosLaju, in cooperation with its Motorola Premier Business Partner Grand-Flo Spritvest (former Spritvest) started implementing the Motorola Premier MC3000R mobile device in 2007 and jointly created the front-end programme. After taking multiple brands and goods into account and carrying out rigorous tests, PosLaju was selected for the most robust and tried and tried-and-tested Motorola MC3000R on the market. Then PosLayu acquired 1,300 MC3000R units for PosLaju mailings. PosLaju needed a track solution which would make visible when the parcels are on the road and outside of its offices.The corporation opted to use the batch approach, where data are synced as the couriers return to the office once a day and dock the MC3000R. Various specialised data collection tools – marks and bar code – were used for capturing, moving and managing crucial information from and to the various distribution points. The bar code mark of PosLaju, which is prepressed on the consignment note, is scanned when a shipment has been shipped. Just before shipping to the receiver, the shipment is checked again. The use of bar code is characteristic that each has a specific number or identity. PosLaju managed to use corporate mobility systems, in conjunction with the application-specific applications, to provide a unique and safe way to track and trace shipments. Pos Malaysia Berhad is the winner of the MSC Asia Pacific ICT 2009 Award for best e-Logistics in its development of the integrated POS Tracking & Tracing Information System as a testimony to the efficiency of track and trace systems (PITTIS) (Motorola Electronics, 2020).

Reference:

Motorola Electronics (2020). PosLaju Gains Visibility of Delivery Information with MC3000R. CASE STUDY PosLaju Malaysia. https://www.motorolasolutions.com/content/dam/msi/docs/business/solutions/_channeldetails/_documents/static_files/cs_poslaju_301210-final.pdf

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POS LAJU TRANSPORTATION

The ways Pos Laju do to manage the movement of their customers goods

Haulage Services

In transportation, Poslaju logistics with a single point of contact for all of  transportation needs, Poslaju offer integrated logistics solutions customised to meet customers' delivery service requirements. Premium road logistics services, which include cross-border movements (Thailand --> Malaysia --> Singapore), are backed by more than 30 years of experience and the strictest attention to safety and security (Coursehero, 2021)

References

Coursehero (2021). bp eco. docx. Retrieved from https://www.coursehero.com/file/79577989/bp-ecodocx/

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POS LAJU PURCHASING AND ORDER PROCESSING

 How Pos Laju Courier Service make the order processing process for their customers goods?

Poslaju's logistics process has its own operation flow. Staff will first collect the customer's package and charge the postage fee. The staff will make the initial data regarding the delivery information and weight after receiving the parcel. The data will be entered into the system, making it more accurate and efficient. Customers will be able to track their packages on the official website using the tracking number provided by the system. Before being sent to Poslaju's headquarters in Kuala Lumpur, the parcel will be carefully wrapped in a box. Poslaju will collect the parcels daily, and the dispatch staff will transfer all the parcels to the Poslaju HQ transit office. When the parcel arrives at the Poslaju headquarters, the staff will re-enter the data into the system. The parcel will then be sent to a sorting warehouse, where staff will sort it according to its destination. The parcel will be dispatched from the Poslaju headquarters and delivered to its destination. The parcel will be delivered by motorcycle or van by dispatch staff. Before giving the parcel to the recipient, the dispatch staff will confirm their identity. To confirm that the parcel is safe to deliver to them, the receiver must sign and write down their ic number (StuDocu, n.d.).

References

StuDocu (n.d.). Retrieved from https://www.studocu.com/my/document/sunway-university/operations-management/mandatory-assignments/pos-laju-operation-management/6664079/view

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INVENTORY MANAGEMENT AND WAREHOUSING FOR POS LAJU COURIER SERVICE

How the Poslaju Courier Service manage their inventory and store customers goods in the warehouse?

In warehousing, Poslaju Logistics is able to cater for bonded, general and specialised distribution centres. In addition, Poslaju also provide warehouse management and advisory services which are customised to meet the clients’ requirements. Acknowledging the increasing importance and the latest trend of supply chain management. Poslaju also provide value added services such as pick-and-pack and assembly. The distribution requirements are met through contract arrangements and coordination with our own fleet of truck. Poslaju are equipped with a sophisticated planning and scheduling system with the track and trace to monitor the movement of our customers' goods in transit (Pos Logistics, 2017).

References:

Pos Logistics (2017). Retrieved from Warehouse & Distribution services: https://www.poslogistics.com.my/services/warehouse-distribution-services/

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THE PLANNING THAT POS MALAYSIA BERHAD IMPLEMENTED IN THEIR COMPANY

 

Planning that have been implemented by Pos Malaysia Berhad.

Pos Malaysia Berhad implementing operational planning in their company. This is because Pos Malaysia has a courier service which is Pos Laju. So, the have to make day-to-day decision making to keep the company operation work properly and smoothly. Pos Malaysia use this type of planning to enduring timely and short lead time delivery. This is because as a courier services, it is important to maintain customers satisfaction. People always need to get their goods purchased online as fast as possible. So, Pos Laju provide the value to their customers by offering a fully integrated eCommerce logistics solution, leveraging on the eCommerce growth trajectory in Malaysia (Pos Malaysia Berhad, 2021). Pos Malaysia always controlled their Pos Laju courier service operations against the standards and rules which has been set by the government. This control process shows via the weekly and monthly report of Pos Laju courier service performance.

 

Other plans that Pos Malaysia Berhad implemented in their company:

1) Pos Malaysia planning to reinvent itself for the digital era, committed to revolutionizing and innovating operational processes. CEO of Pos Malaysia Berhad, Syed Md Najib Syed Md Noor believe that digitalisation is the way for Pos Malaysia to go ahead and transform the existing postal system (TheStarOnline, 2020).

2) Pos Malaysia aims to be more efficient, cost-effective, and relevant in order to future-proof its business by adopting digital solutions and automating relevant processes, enabling it to expand its Pos Laju courier capabilities (TheStarOnline, 2020).

3) Pos Malaysia has planning to launching its track-and-trace system to increase service quality (TheStarOnline, 2020).

4) Pos Malaysia make a soft-launch of its cashless payment capabilities via selected Pos Automated Machines allows for bills to be paid using several e-wallet services (TheStarOnline, 2020).

5) Pos Malaysia also has plans to deploy online data analytics capabilities. So, Pos Malaysia establish a system using the digital address, or geocoding, in an effort to improve the Pos Laju postal and courier services in Malaysia (TheStarOnline, 2020).

6) Through this system, each customer who use Pos Laju courier service would be identified through their own geocode, thus facilitating the delivery of packages. As a result, this will facilitate the search for recipients (consumer) and ensure that there are no delays in delivering the goods which have been sent to them (Pos Malaysia Berhad, 2021).

7) Pos Malaysia make the Postal Transformation Plan, that acting as a catalyst that connects urban and rural areas, to allowed hundreds of thousands of rural folks in Malaysia to receive mail and parcels at their doorstep or from pick-up points. This connectivity better positions them to take advantage of the opportunities that the digital era presents (Pos Malaysia Berhad, 2021).

References:

TheStarOnline (2020). Pos Malaysia’s transformative plan towards a booming digital economy. The Star Online. https://www.thestar.com.my/news/nation/2020/02/06/pos-malaysias-transformative-plan-towards-a-booming-digital-economy

Pos Malaysia Berhad (2021). Pos Laju - Pos Malaysia. Pos Laju Courier Service. https://www.pos.com.my/send/pos-laju.html

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